At nova 88, your privacy is more than a legal obligation — it is a moral responsibility we take seriously. This document transparently explains how we collect, use, store, and protect your personal data.
How nova 88 Protects Your Data
Six layers of data protection we provide for every Malaysian member.
All your personal and financial data is protected by 256-bit SSL encryption — the same standard used by leading Malaysian banks such as Maybank and CIMB. Your data cannot be read by any unauthorised party.
Nova 88's Know Your Customer (KYC) process ensures that only verified individuals can use the platform. This protects you from identity misuse and keeps your funds safe from unauthorised claims.
Not all nova 88 employees have access to full member data. We operate a role-based access control system — only staff who genuinely require access to perform a specific task are permitted to view the relevant data.
Nova 88 member data is stored in internationally certified data centres with multi-layered backup systems. Even in the event of a technical failure on one server, your data remains available and secure at an alternate backup location.
Nova 88's monitoring system detects unusual login patterns and transaction activity. If access to your account is attempted from a new device or location, you will be notified immediately via email or SMS.
Nova 88 operates in full compliance with the Malaysian Personal Data Protection Act 2010. This means you have strong legal rights over your personal data, and we are committed to upholding them.
🔒 Our Commitment: nova 88 has never and will never sell, rent, or transfer members' personal data to third parties for marketing purposes without your explicit consent.
This Privacy Policy describes how nova 88 ("we", "platform", "Company") collects, uses, discloses, and protects the personal data of all users and members of our betting platform in Malaysia.
This policy applies to all individuals who use the nova 88 platform — including website visitors, registered users, and former members whose accounts have been closed. By using our platform, you agree to the practices described in this Privacy Policy.
Nova 88 operates in full compliance with the Malaysian Personal Data Protection Act 2010 (PDPA 2010), the primary legislation governing the processing of personal data in Malaysia. We also adhere to international best practices in data protection, even where local law does not explicitly require it.
ℹ️ This policy is written in Bahasa Melayu for the convenience of Malaysian members. In the event of any ambiguity in interpretation, the Bahasa Melayu version of this document shall prevail.
Nova 88 collects different types of personal data depending on how you interact with our platform. Below is a summary of the data we collect:
| Data Type | Example | Purpose |
|---|---|---|
| Identity Data | Full name, IC number, date of birth | Identity verification (KYC), legal compliance |
| Contact Details | Email address, phone number, residential address | Communications, account verification, notifications |
| Financial Data | E-wallet details (Touch 'n Go, GrabPay, DuitNow), bank account information | Processing deposits & withdrawals in RM |
| Login Information | Username, password (encrypted), 2FA | Account security |
In certain circumstances, nova 88 may receive data from the following sources:
Nova 88 uses your personal data only for legitimate and necessary purposes. The primary purposes for which your data is used are as follows:
⚠️ Nova 88 does not use your data to make automated decisions that have legal or similarly significant effects on you without appropriate human oversight.
Nova 88 does not sell, rent, or trade members' personal data. However, we may share data with the following parties in limited and controlled circumstances:
| Third Parties | Purpose of Sharing | Data Shared |
|---|---|---|
| Malaysian Payment Providers (Touch 'n Go, GrabPay, DuitNow, etc.) | Transaction processing in RM | Minimum financial information required |
| KYC Provider | Identity verification | Identity documents |
| Technology Providers | Hosting, IT security | Technical data only |
| Game Providers | Delivery of casino & e-sports services | Member ID, not full identity |
Nova 88 may disclose member data to Malaysian authorities when required by law, court order, or official investigations relating to:
📋 All third parties that receive nova 88 member data are bound by strict data protection agreements and are periodically audited to ensure compliance.
Nova 88 retains your personal data for as long as necessary to fulfil the purposes for which it was collected and to meet applicable legal obligations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | Duration of active account + 2 years | Ongoing account management |
| Financial Transaction Records | Minimum 7 years | Malaysian tax & AML legal requirements |
| Security Logs | 2 years | Security incident investigations |
| KYC Records | 5 years after account closure | Malaysia AMLA 2001 Compliance |
| Customer Support Communications | 3 years | Complaints and dispute reference |
| Marketing Data (if consent has been given) | Until you withdraw your consent | Relevant marketing communications |
Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked to you personally.
Nova 88 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, modification, or disclosure:
⚠️ While we take all reasonable precautions, no security system is 100% foolproof. You are also responsible for keeping your password and account information safe.
Under Malaysia's Personal Data Protection Act 2010, you have the following rights in respect of your personal data held by nova 88:
To exercise any of these rights, contact the nova 88 Privacy team by email at privacy@nova88-app.com. We will process your request within 14 business days.
💡 Certain rights may be limited in specific circumstances — for example, where data processing is required to fulfil a legal obligation. We will provide a clear explanation if your request cannot be fully accommodated.
Nova 88 takes the protection of children and minors extremely seriously. Our platform is not intended for, and does not knowingly collect personal data from, individuals under the age of 21.
⚠️ The nova 88 platform is strictly for individuals aged 21 and above. Use of the platform by minors is a serious violation of our Terms & Conditions.
In the course of business operations, nova 88 may process or store data in locations outside Malaysia. Where this occurs, we ensure that protections equivalent to those under Malaysia's PDPA 2010 are applied to your data.
Nova 88 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business developments. When we make material changes:
We encourage you to check this page periodically to stay informed about our latest privacy practices.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by nova 88, please reach out to us through any of the following channels:
The nova 88 Privacy Team will respond to your enquiries and requests within 14 working days. For complaints that cannot be resolved, you have the right to refer the matter to the Personal Data Protection Commissioner of Malaysia.
📋 Keep your support ticket number for reference. This will help the nova 88 Privacy team process your case more efficiently.
Your Personal Data Rights at Nova 88
Under Malaysia's PDPA 2010, you have six core rights over your personal data.
You have the right to know what data we hold about you and to request a full copy. Requests are processed within 14 working days.
If your data is inaccurate or incomplete, you have the right to request a correction at no charge.
In certain circumstances, you may request that your personal data be deleted — subject to applicable legal data retention obligations.
You may object to the processing of your data for direct marketing or profiling purposes at any time.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another platform.
You may withdraw consent for data processing at any time without affecting processing that has already taken place.
Contact the nova 88 Privacy Team
Have questions about your personal data? We're here to help.
For data rights requests, privacy enquiries, and complaints related to data protection. Responses within 14 business days.
privacy@nova88-app.com
The fastest way to reach us for general enquiries about privacy and account security. Our team communicates in Bahasa Melayu.
Available 24 Hours / 7 Days
For account issues, transactions, and general complaints related to the nova 88 Malaysia platform.
support@nova88-app.com
FAQs – Nova 88 Privacy & Data
Answers to the most frequently asked questions about privacy and data protection at nova 88.
Nova 88 safeguards your privacy with bank-grade encryption technology. Register today and enjoy a secure, fair, and rewarding betting experience.
⚠️ Betting is strictly for individuals aged 21 and above. Please gamble responsibly.